I. Improve Communication Between Managers and Staff
This program is designed to increase the ability of personnel at all levels to effectively communicate. Be more effective in training personnel. Empower your written communications. Included will be attention to the expectations and demeanor of the multicultural populations found in today's workplace.

• Understanding other cultures' customs and traditions in a business setting
• Intercultural communication skills
• Nonverbal communication

II. Present a More Professional Image
This program is designed to improve the communication skills of personnel by putting the finishing touches on verbal, written and non-verbal skills. Train to be a more effective speaker. Improve your word power. Conquer your pronunciation gremlins.

• Improved vocabulary for the workplace
• Identification of nonverbal signals
• Pronunciation exercises
• Speaking in front of small and large groups
• Relaxation exercises

III. Accent Reduction for Speakers of English as a Second Language
This program is designed to help the speaker improve their English so that they are comfortably understood by those to whom they are speaking.

• Pronunciation exercises
• Intonation exercise
• Stress and volume exercises

IV. Accent Reduction for Speakers of English as a Second Language (Advanced)
This program is designed to help speakers improve English so that they are comfortably understood by those to whom they are speaking. Participants for these classes of advanced exercises and instruction will have already taken Course III, Accent Reduction for Speakers of English as a Second Language.

• Advanced level pronunciation exercises
• Advanced level intonation exercises
• Advanced level stress and volume exercises

V. Grammar, Writing and American Business English for Speakers of English as a Second Language (Entry Level)
This program reviews the basics of English grammar and sentence construction with an overview of American business writing customs.

• Exercises of writing mechanics including Punctuation, Capitalization, Abbreviations
• Sentence pattern exercises
• Culture and writing customs exercises

VI. Grammar, Writing and American Business English for Speakers of English as a Second Language (Advanced Level)
This program reviews more advanced English grammar and sentence construction with editing and vocabulary usage skills.

• Exercises of advanced writing mechanics including Punctuation, Capitalization, Abbreviations
• Sentence pattern exercises